Patients are increasingly using AI tools like ChatGPT and Claude to understand and dispute confusing medical bills and insurance denials. Results have varied, with some successfully getting bills waived, while others received advice that was generic, incomplete, or outright wrong. Chatbots work best as an initial resource, good at translating jargon and flagging potential issues, but often lack the judgment to handle complex cases. There are also privacy concerns, since chatbot companies aren’t bound by HIPAA and have fewer legal guardrails around health data than hospitals or insurers. Read more here.